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By Ryan Purvis, Head of Solutions, Lakeside Software

Employees left their jobs in record numbers last year, and the search for talent has become one of the most competitive challenges facing leaders across industries. With more companies adopting remote and hybrid work styles due to the ongoing pandemic, technology has played an increasingly important role in everyday operations.

Many organizations adopted new technology in the last two years in order to manage productivity, make communication easier in remote and hybrid work environments, and serve the company’s overall business goals. While technology is absolutely essential in the modern working environment, many organizations have acquired a number of new tools for employees to use daily—making the work environment more complex.

According to estimations from Dun & Bradstreet, 59% of Fortune 500 companies lose a minimum of 1.6 hours to IT downtime each week. For companies that have thousands of employees, the loss of productivity in those 1.6 hours can cost hundreds of thousands of dollars. IT downtime isn’t merely a financial loss. It also impacts an employee’s ability to complete their work and can lead to significant frustration.

A positive employee experience is critical for retaining talent. Employees are affected not only by their managers, by the company culture, and by the work that they do, but also by the tools that they use every day. According to a report from The Center for Generational Kinetics in partnership with Adobe, nearly a third (32%) of employees have left organizations because they found the company’s workplace tech to be a hindrance to their work.

If organizational leaders want to attract and retain talent and stand out among their competitors, they must craft exceptional employee experiences. The first and most practical step to create a positive experience is to take account of your organization’s tech stack and ensure that it operates functionally every day. Here’s how to ensure that your tech stack creates a positive employee experience every day of the workweek.

Prioritize digital experience and reduce employee frustration

HR teams must collaborate with the IT department to create a positive, comprehensive employee experience. Workplace technology should be included in HR’s organizational strategy because, without it, employees cannot succeed in this increasingly digital work landscape.

A collaboratie approach to the digital employee experience (DEX) looks like IT and HR working together to ensure that tools function and employees are able to operate effectively. At Lakeside, our platform helps organizations improve the overall digital experience for every end-user by ensuring that technology issues are found and addressed before they impact the employee experience. The software collects data about the end user’s experience so that organizations can understand how their employees and team members use technology. This data helps IT teams determine which applications are most used by the team, which systems work well and which ones are failing. All of this comes together to ensure that the employee has a positive workday experience.

When proactive steps are taken to reduce the impact of tech problems, employees will have better experiences at work. Instead of frustrations and delays due to dysfunctional technology, employees can thrive because technology is up-to-date, unhindered, and fully functional.

Why IT and HR should partner to support employee retention

In 2022, most organizations use multiple technological tools to communicate, complete tasks, and manage business processes. Few companies, however, have learned to connect IT and HR departments in a way that supports the company’s growth. This partnership is critical to a company’s success, especially in the digital age.

Actively building a partnership between HR and IT departments will enable better employee experiences, which will lead to a higher retention rate. It can also shift workplace culture and help HR departments advocate for better workplace processes, more functional tools, and better digital experiences. All of this comes together to create an employee experience that demonstrates the organization’s investment in its team. Florida Blue, the Blue Cross Blue Shield of Florida, used software to solve employee frustration with tech problems. The company’s IT team constantly heard complaints from remote workers about tech tools operating too slowly, but the troubleshooting process was cumbersome and outdated. In order to get their problems solved, some employees were even required to bring their tech devices to the IT office, or IT had to travel to the employee’s residence. Even still, with outdated troubleshooting methods, the IT team didn’t have the data or insights to solve the problems efficiently. When they brought in technology to track device performance and identify issues, the IT department’s efficiency and effectiveness improved dramatically.

The status of your organization’s tech stack can make or break the employee experience. Want to win the race to attract and retain talent in 2022? The first step in creating a positive workplace experiences is to forge a partnership between HR and IT so that the employee experience—across all platforms, environments, and departments—is seamless, functions without problems, and promotes workplace productivity and employee satisfaction.

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