Head of Debt – Up to £45k – Manchester

Head of Debt – Up to £45k – Manchester

  • Manchester

We are looking for an Experienced Head of Debt to join our client in Manchester. 

 

You will be able to introduce process’ to improve the departments performance.

 

We are looking for someone, ideally from a B2C environment, who has a track record taking an underperforming Credit Control function to one that consistently achieves high standards.

 

PRINCIPLE DUTIES & RESPONSIBILITIES

 

• Accountable for managing the Credit Control team incl. conducting appraisals, training and developing team members

• Responsible for the commercial and domestic credit control activities 

• Management of escalated customer queries and complaints 

• Overseeing day to day credit control enquiries, such as customer correspondence, Direct Debit applications, disconnections, copy invoices and debt recovery reminder letters

• Identify and prepare accounts to be passed for further action

• Maintain and improve current processes to offer enhanced credit control services to customers and help improve internal procedures to assist in achieving set objective

 

KNOWLEDGE & SKILLS REQUIRED

 

• Team management

• Excellent understanding of credit control best practices and ability to deliver a variety of approaches to meet both customer and business needs

• Good core IT skills inclusive of knowledge of Microsoft Word and Excel and mail merge facilities

• Excellent inter-personal skills and the ability to respond to all credit control queries

• Strong understanding of legal practices in relation to credit control i.e. GDPR, Financial Hardship, Disconnection Policies

• Ability to adapt as priorities/demands change and initiates action

To apply for this job please visit 2crecruitment.recruitbpm.com.

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