Head of Collections
We are looking for an Experienced Head of Collections to join our client in Manchester.
You will be able to introduce process’ to improve the departments performance.
We are looking for someone with experience in a utilities collections environment.
In this role you will help set the strategy whilst inspiring and leading your team.
This role comes with salary of up to 45,000 plus 10 % bonus and 6,000 car allowance
PRINCIPLE DUTIES & RESPONSIBILITIES
Accountable for managing the Collections & Customer Service Team incl. conducting appraisals, training and developing team members
Responsible for the commercial and domestic collections activities
Management of escalated customer queries and complaints
Overseeing day to day collections enquiries, such as customer correspondence, Direct Debit applications, disconnections, copy invoices and debt recovery reminder letters
Identify and prepare accounts to be passed for further action
Maintain and improve current processes to offer enhanced collection services to customers and help improve internal procedures to assist in achieving set objective
KNOWLEDGE & SKILLS REQUIRED
Excellent understanding of collections best practices and ability to deliver a variety of approaches to meet both customer and business needs
Good core IT skills inclusive of knowledge of Microsoft Word and Excel and mail merge facilities
Excellent inter-personal skills and the ability to respond to all credit control queries
Strong understanding of legal practices in relation to credit control i.e. GDPR, Financial Hardship, Disconnection Policies
Ability to adapt as priorities/demands change and initiates action
To apply for this job please visit evoportaluk.tracker-rms.com.