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Head of Collections

Head of Collections

2C Recruitment

We are looking for an Experienced Head of Collections to join our client in Manchester.

You will be able to introduce process’ to improve the departments performance.

We are looking for someone with experience in a utilities collections environment.

In this role you will help set the strategy whilst inspiring and leading your team.

This role comes with  salary of up to 45,000 plus 10 % bonus and 6,000 car allowance

PRINCIPLE DUTIES & RESPONSIBILITIES

Accountable for managing the Collections & Customer Service Team incl. conducting appraisals, training and developing team members

Responsible for the commercial and domestic collections activities 

Management of escalated customer queries and complaints 

Overseeing day to day collections enquiries, such as customer correspondence, Direct Debit applications, disconnections, copy invoices and debt recovery reminder letters

Identify and prepare accounts to be passed for further action

Maintain and improve current processes to offer enhanced collection services to customers and help improve internal procedures to assist in achieving set objective

 

KNOWLEDGE & SKILLS REQUIRED

Team management

Excellent understanding of collections best practices and ability to deliver a variety of approaches to meet both customer and business needs

Good core IT skills inclusive of knowledge of Microsoft Word and Excel and mail merge facilities

Excellent inter-personal skills and the ability to respond to all credit control queries

Strong understanding of legal practices in relation to credit control i.e. GDPR, Financial Hardship, Disconnection Policies

Ability to adapt as priorities/demands change and initiates action

To apply for this job please visit evoportaluk.tracker-rms.com.

Job Overview
Category
multi utilities support roles
Offered Salary
£45000 - £45000
Job Location